The naming and shaming approach to professional conduct
The Law Society of England and Wales is challenging a radical proposal by the Legal Complaints Service to publish complaints records.
The Law Society has conducted polls and focus groups. The resultsï¿½suggest that the proposed reforms would:
>> reduce access to justice for clients in areas of practice which traditionally generate more complaints; >> encourage firms to act defensively, thereby driving up costs; and >> fail to encourage a customer focused culture within the profession and instead encourage a compensation culture among clients.
**30 November 2007 **
If you no longer wish to receive In Brief, please notify the Bar Association's Certification Officer