The naming and shaming approach to professional conduct


The Law Society of England and Wales is challenging a radical proposal by the Legal Complaints Service to publish complaints records.

The Law Society has conducted polls and focus groups. The results�suggest that the proposed reforms would:

>> reduce access to justice for clients in areas of practice which traditionally generate more complaints; >> encourage firms to act defensively, thereby driving up costs; and >> fail to encourage a customer focused culture within the profession and instead encourage a compensation culture among clients.

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**30 November 2007 **

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